Legal & Compliance · oraskinclinics.com
Terms & Conditions
The complete terms governing your use of ORA Skin, Hair & Aesthetics' website and services —
including appointment policy, treatment disclaimers, promotional offer terms, and your legal protections as a
client.
Consumer Protection Act 2019
ASCI India Compliant
Google Ads Offer Policy
Meta Healthcare Policy
Indian Contract Act 1872
Last updated: April 2026
Effective from: April 2026
Governing law: Laws of India · Courts of Hyderabad, Telangana
01
Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of the ORA Skin, Hair & Aesthetics
website at oraskinclinics.com ("Website") and the booking and receipt of any services at ORA Skin, Hair &
Aesthetics ("ORA", "we", "us", "our"), located at Avalon Court, 3rd Floor, Camelot Layout, Botanical Garden
Road, Kondapur, Hyderabad, Telangana — 500084.
By accessing this Website, submitting an enquiry, booking an appointment, or receiving any
treatment at ORA, you confirm that you have read, understood and agree to these Terms. If you do not agree with
any part of these Terms, please do not use this Website or book our services.
These Terms should be read alongside our Privacy Policy, which
explains how we collect and use your personal data. Together, they form the complete agreement between you and
ORA.
Medical Disclaimer (Summary): ORA Skin, Hair & Aesthetics provides professional
dermatology and aesthetic services delivered by qualified medical practitioners. The content on this website
is for informational purposes only and does not constitute medical advice. Individual treatment results vary.
All treatment recommendations are made by a qualified doctor following a personal consultation and clinical
assessment — not based solely on website information.
02
Use of This Website
The oraskinclinics.com website is owned and operated by ORA Skin, Hair & Aesthetics. All
content on this website — including text, images, treatment descriptions, blog articles, pricing information and
design — is the intellectual property of ORA Skin, Hair & Aesthetics unless otherwise stated.
All website content is for informational and educational purposes only.
It does not constitute a medical consultation, diagnosis, or treatment recommendation.
You must not copy, reproduce, distribute, or publish any content from this website
without the prior written permission of ORA Skin, Hair & Aesthetics.
You agree not to use this website for any unlawful purpose, or in any way that may harm,
disrupt or impair our services.
This website may contain links to third-party websites for informational purposes. ORA
does not endorse, control or assume responsibility for the content or privacy practices of any third-party
websites.
While we strive to keep all information on this website accurate and up to date,
treatment availability, pricing, doctors and offers are subject to change without prior notice on the
website. Always confirm current details with our clinic directly.
03
Appointment Booking & Cancellation Policy
Appointments at ORA Skin, Hair & Aesthetics may be booked through the website booking form, by
calling +91 99893 61555, or via WhatsApp. All bookings are subject to doctor and slot availability, and are
confirmed only upon receiving a confirmation call or message from our team.
Booking Confirmation: Your appointment is confirmed only when you
receive a confirmation from ORA via call, WhatsApp or SMS. Submitting the online form initiates the booking
process — it does not guarantee a specific slot until confirmed by our team.
Accurate Information: You agree to provide accurate, complete and
truthful information when booking — including your name, contact details and the treatment or concern for
which you are seeking consultation. Providing false or misleading information may result in cancellation of
your appointment.
Cancellation by Client: We request that you notify us of any
cancellation or rescheduling request at least 4 hours before your scheduled appointment.
This allows us to offer the slot to another patient. You may notify us via WhatsApp at +91 99893 61555 or by
calling our clinic directly.
No-Show Policy: Repeated no-shows (failing to attend a confirmed
appointment without prior notice) may result in pre-payment being required for future bookings.
Cancellation by ORA: ORA Skin, Hair & Aesthetics reserves the right
to reschedule or cancel any appointment due to doctor unavailability, medical emergency or unforeseen
circumstances. In such cases, we will notify you as soon as possible and offer an alternative slot or a full
refund of any pre-payment made.
Walk-In Clients: Walk-in clients are accommodated subject to slot
availability. We strongly recommend booking in advance to secure your preferred time.
04
Treatment Terms & Clinical Consent
All treatments at ORA Skin, Hair & Aesthetics are provided by or under the direct supervision
of board-certified dermatologists. A clinical consultation and assessment is conducted before any treatment is
recommended or undertaken.
Clinical Assessment First: ORA's approach is "diagnose before
prescribing." No treatment is initiated without a doctor's assessment specific to your skin type, hair type,
health history and current condition. You are not obligated to proceed with any treatment recommended during
your consultation.
Informed Consent: Before any procedure, our doctor will explain the
treatment, its purpose, the procedure, expected outcomes, possible side effects, aftercare requirements, and
alternatives. You are entitled to ask questions before giving your consent. Verbal and/or written consent
will be obtained prior to treatment.
Your Right to Decline: You have the right to decline any recommended
treatment at any stage, without any obligation. Our recommendation is based on clinical assessment — the
final decision rests with you.
Accurate Medical History: You are responsible for disclosing all
relevant medical history, current medications, allergies, prior treatments and health conditions to your ORA
doctor before treatment. Withholding relevant health information may affect the safety or efficacy of your
treatment. ORA cannot be held liable for adverse outcomes arising from undisclosed medical information.
Aftercare Compliance: Post-treatment instructions provided by your ORA
doctor are an essential part of your treatment. Failure to follow aftercare instructions (e.g. sun
protection after laser, head care after hair transplant) may adversely affect your results and/or recovery.
ORA is not responsible for outcomes affected by non-compliance with aftercare advice.
Package Terms: Where treatment packages are purchased, they are
non-transferable to another person. Package validity periods are communicated at the time of purchase.
Sessions may be rescheduled within the validity period subject to availability.
05
Results Disclaimer & Realistic Expectations
Treatment Results Disclaimer
Individual results from any skin, hair or aesthetic treatment at ORA Skin, Hair &
Aesthetics will vary from person to person. The following factors influence treatment outcomes:
skin type and tone (Fitzpatrick classification), hair type and density, severity of the condition, age,
hormonal profile, lifestyle, diet, underlying health conditions, genetic predisposition, compliance with
aftercare instructions, and the number of sessions completed.
Before-and-after results shown on our website, social media or marketing materials represent
individual outcomes and do not guarantee identical results for every client. These results are illustrative
examples, not a promise of specific outcomes.
Percentage claims used on this website (e.g., "up to 90% hair reduction after a full course of
LHR" or "visible improvement within 3 sessions") represent typical ranges observed in clinical practice. Your
individual results may be higher or lower. Your ORA doctor will provide a personalised assessment and
realistic expectations specific to your condition and goals during your consultation.
ORA Skin, Hair & Aesthetics makes no guarantee of specific treatment outcomes, and
to the extent permitted by applicable law, excludes liability for results that differ from those discussed
during consultation, where such variation arises from individual biological factors beyond our clinical
control.
| Treatment |
Typical Outcome Range |
Variables That Affect Results |
| Laser Hair Reduction (LHR) |
Up to 90% permanent reduction after a full course of 6–8 sessions |
Hair colour (dark hair responds best), skin tone, hormonal imbalances, completion of full course |
| Q-Switch Laser (Pigmentation) |
Visible lightening from session 2–3. Significant improvement after 4–6 sessions. |
Depth of pigmentation, melanin density, sun exposure compliance, skin tone |
| Hair Transplant (FUE/DHI) |
70–95% graft survival rate. Full results visible at 9–12 months. |
Donor density, graft handling, adherence to post-op care, individual healing rate |
| PRP / GFC / QR678 Hair Treatment |
Measurable improvement in hair density typically seen after 3–4 sessions. Results maintained with
periodic sessions. |
Grade of hair loss, age, hormonal causes, consistency of protocol |
| Acne Treatment |
Active acne control typically achieved within 8–12 weeks. Scar improvement over 3–6 months. |
Acne type (hormonal vs bacterial), compliance with prescription, diet, lifestyle |
| Melasma Treatment |
Progressive lightening over 4–8 sessions. Maintenance required to prevent recurrence. |
Fitzpatrick skin type, sun exposure, hormonal fluctuations, compliance with SPF |
06
Pricing, Payments & Refund Policy
ORA Skin, Hair & Aesthetics operates on a policy of full pricing transparency. We do not
charge hidden fees. The treatment cost, session count estimate and total package pricing (if applicable) are
disclosed in writing prior to your first paid session.
Free Diagnosis: The free skin and hair diagnosis offered to new clients
is genuinely free. There is no obligation to book any paid treatment after the free diagnosis. Zero cost
means zero cost — no consultation fees, no hidden charges.
Transparent Pricing: All session and package prices are communicated
clearly before payment. Price lists are available at the clinic. Website pricing, where mentioned, is
approximate — final pricing is confirmed at or before your first paid appointment.
Payment Methods: ORA accepts cash, UPI, debit card, and credit card. 0%
EMI is available on select treatments (hair transplant and select packages) — EMI terms are provided by the
relevant financial institution and are subject to their approval criteria.
Refund Policy: Where a treatment session has not yet been conducted and
a package has been prepaid, a refund request may be made by contacting dm@oraskinclinics.com. Refunds are
processed within 7–14 business days, less any administrative fees incurred. Sessions already completed are
non-refundable. Hair transplant deposits are refundable only if cancelled more than 7 days before the
procedure date.
GST: All prices displayed include GST where applicable, unless stated
otherwise. GST invoices are issued for all treatments upon request.
07
Promotional Offers — Full Terms
ORA Skin, Hair & Aesthetics periodically offers promotional pricing, discounts and
introductory offers for new and existing clients. The complete terms for all active offers are listed below.
Offer 01 — New Client Offer
Free Skin & Hair Diagnosis (Worth ₹2,000)
Available to first-time clients of ORA Skin, Hair & Aesthetics, Kondapur only.
Includes a thorough skin and/or hair assessment by a board-certified dermatologist.
Duration: typically 30–45 minutes.
One offer per person. Cannot be transferred to another individual.
Zero cost. Zero obligation. You are not required to book any paid treatment after your
free diagnosis.
Subject to appointment availability. Advance booking is recommended.
ORA reserves the right to modify or withdraw this offer at any time. Existing confirmed
bookings will be honoured.
Offer 02 — First Treatment Offer
50% Off Your First Treatment Session
Available to first-time paying clients only. One offer per client.
The 50% discount applies to the first single treatment session. It does not apply to
packages, hair transplant procedures, surgical procedures, or any bundled offering.
The regular session price for each treatment is displayed at the clinic and confirmed
during your free diagnosis. The 50% discount is applied to this regular price.
Cannot be combined with any other offer, discount or promotional price. Only one
promotional offer applies per booking.
Valid for the calendar month specified in the promotion. ORA will confirm the current
validity period at the time of your booking.
ORA reserves the right to modify, extend or withdraw this offer at any time without prior
notice on the website.
ASCI & Consumer Protection Compliance: All promotional offers at ORA Skin, Hair &
Aesthetics comply with the Advertising Standards Council of India (ASCI) Code and the Consumer Protection Act,
2019. Discounted prices reflect genuine reductions from our regular clinic pricing. Offers are not perpetual —
their validity is time-limited as stated in the offer. If you believe an offer was misrepresented, please
contact us at dm@oraskinclinics.com.
08
Medical Content & Website Disclaimer
Medical Content Disclaimer
The content, articles, treatment descriptions, blog posts and informational material on
oraskinclinics.com are provided for general educational and informational purposes only. They do not
constitute medical advice, diagnosis or treatment recommendations.
No information on this website should be used as a substitute for a qualified medical
professional's assessment of your individual condition. Always consult a qualified dermatologist or healthcare
professional before starting, modifying or stopping any skin or hair treatment — including over-the-counter
products, home remedies or clinic procedures.
All treatment outcome descriptions on this website represent general clinical observations.
Individual results may vary significantly based on personal health factors, skin type, genetics and
compliance with prescribed protocols. ORA Skin, Hair & Aesthetics is not responsible for any
treatment decisions made based solely on website content, without a formal in-person clinical consultation.
This disclaimer is required for compliance with Google's healthcare advertising policies (which
prohibit ads directing users to content making misleading medical claims), Meta's healthcare content policy,
and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002.
Emergency Disclaimer: The ORA Skin, Hair & Aesthetics website and clinic are not
equipped to handle medical emergencies. If you are experiencing a medical emergency, please call 112 (India
National Emergency) or proceed immediately to the nearest hospital emergency department. Do not contact ORA
for emergency medical care.
09
Intellectual Property & Brand Protection
All intellectual property on this website and associated materials — including the ORA name, logo,
wordmark, treatment names, photographs, written content, video content, blog articles, and design elements — is
owned by or licensed to ORA Skin, Hair & Aesthetics.
Trademark: The ORA name and logo are trademarks of ORA Skin, Hair &
Aesthetics. Unauthorised use, imitation or adaptation of our name, logo or brand identity for any commercial
purpose is prohibited.
Copyright: All written content, photographs, before/after results,
treatment descriptions and blog articles are protected by copyright. You may not reproduce, distribute or
adapt this content without our written permission.
Client Photographs: Any photographs taken of clients at our clinic —
before/after treatment photographs, consultation images — remain the joint property of ORA and the client.
ORA will not use such photographs publicly without the client's explicit written consent (see our Privacy
Policy, Section 7).
User-Generated Content: If you share testimonials, reviews or
photographs publicly (on Google, Instagram, or other platforms) that mention or tag ORA, you grant ORA a
non-exclusive right to reshare this content on our own platforms, with attribution. You may revoke this
permission at any time by contacting us.
10
Limitation of Liability
To the maximum extent permitted by applicable Indian law, ORA Skin, Hair & Aesthetics excludes
liability for:
Any adverse reactions, side effects or outcomes from treatments that arise from
information withheld from our doctors, non-compliance with aftercare instructions, or individual biological
factors beyond clinical control.
Treatment outcomes that differ from those discussed in consultation, where such variance
is caused by individual patient factors (health status, genetics, lifestyle, hormonal fluctuations) and not
by clinical negligence.
Any indirect, incidental or consequential losses arising from your use of this website or
receipt of our services.
Temporary website unavailability, errors, or inaccuracies in website content. While we
strive for accuracy, we do not warrant that all information is error-free at all times.
Nothing in these Terms excludes or limits ORA's liability for: death or personal injury
caused by clinical negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be
excluded under Indian law including the Consumer Protection Act, 2019; or any other liability that cannot be
waived as a matter of law. Your statutory rights as a consumer under the Consumer Protection Act, 2019 remain
unaffected by these Terms.
11
Advertising & Communications Compliance
ORA Skin, Hair & Aesthetics operates digital advertising through Google Ads and Meta
(Facebook/Instagram). Our advertising practices comply with the following policies and regulations:
Google Ads Healthcare Policy: All Google Ads campaigns comply with
Google's Healthcare & Medicines advertising policy. Our ad copy uses qualified clinical language and
does not make absolute or misleading health claims. Landing pages comply with Google's destination URL
requirements including privacy policy visibility, truthful claims and absence of misleading pricing.
Meta Healthcare Advertising Policy: Our Meta advertising campaigns do
not use before/after imagery in ad creatives (prohibited under Meta's Healthcare and Wellness policy). Ad
copy does not target audiences based on health conditions or create negative self-perception. All conversion
tracking is configured to transmit non-health, anonymised signals only.
ASCI Guidelines: All promotional claims in our advertising comply with
the Advertising Standards Council of India (ASCI) Code. Discounts are genuine reductions from regular
prices. Testimonials and results shown reflect real client experiences obtained with appropriate consent.
WhatsApp / SMS Communications: By submitting our website booking form,
you authorise ORA to contact you via WhatsApp, SMS or phone call in relation to your enquiry and appointment
— even if your number is registered under DND/DNC/NCPR service — for the sole purposes of appointment
management and responding to your enquiry. For marketing communications, separate opt-in consent is
required. You may withdraw consent at any time.
12
Grievance Redressal & Complaints
ORA Skin, Hair & Aesthetics takes all client concerns and complaints seriously. We are
committed to resolving any issues fairly and promptly. Our complaints process is aligned with the Consumer
Protection Act, 2019 and our duty of care as a healthcare provider.
Step 1 — Contact Us Directly: If you have a concern about a treatment
outcome, billing, service standard, or data handling, please contact us at dm@oraskinclinics.com or call +91
99893 61555. We aim to acknowledge all complaints within 2 business days and resolve them within 15 business
days.
Step 2 — Escalation: If your concern is not resolved to your
satisfaction, you may escalate to the clinic management at the same contact details, marked: "Complaint —
Escalation." We will conduct a review and respond within 10 additional business days.
Consumer Protection: If we are unable to resolve your complaint, you
retain the right to approach the National Consumer Disputes Redressal Commission or the appropriate Consumer
Forum under the Consumer Protection Act, 2019.
Advertising Complaints: Concerns about our advertising content may also
be submitted to the Advertising Standards Council of India (ASCI) at ascionline.in.
Medical Council Complaints: Concerns about the professional conduct of
any ORA doctor may be reported to the Telangana Medical Council (TMC) or the National Medical Commission
(NMC).
13
Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the
Republic of India. Any dispute arising from or relating to these Terms, your use of this Website, or the
services provided by ORA Skin, Hair & Aesthetics shall be subject to the exclusive jurisdiction of the
courts in Hyderabad, Telangana, India.
ORA Skin, Hair & Aesthetics operates in compliance with all applicable Indian laws, including
but not limited to:
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025
Information Technology Act, 2000
Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
Drugs and Cosmetics Act, 1940 and Rules, 1945 (for regulated treatment devices)
Indian Contract Act, 1872
Advertising Standards Council of India (ASCI) Code